Insights
Notes on keeping staff documents current.
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Why Staff Miss Their License and Document Renewals (and How to Stop Chasing Them)
Most expired licenses and missing documents aren't caused by careless staff. They're caused by a broken renewal process, one full of gaps that make it easy to forget and hard to finish.
Read the post: Why Staff Miss Their License and Document Renewals (and How to Stop Chasing Them) -
Simplicity Is the Strategy: Why the Easiest Process Wins
In every process I’ve fixed, one rule has done more work than any other: keep it simple.
Read the post: Simplicity Is the Strategy: Why the Easiest Process Wins
